Are you on top of your customer journeys?
Christopher Hofman dives into the latest research and gives you practical tips for building your company's customer journey.
According to Salesforce, 76% of CEOs surveyed believe it's important for their companies to build customer journeys to ensure that frictionless experience - only 23% feel they succeed.
In this on-demand webinar, Christopher answers your questions:
- What 46% of us do first thing when we have a question about the product we bought
- What 53% of businesses believe but only 15% of their customers believe
- How we should think AI into the customer journey.